Port Washington, Wisconsin

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Contact Us

Get in Touch With Our
Fireplace Experts

Whether you're looking to add warmth and elegance to your home with a new fireplace or need expert service on an existing one, our certified technicians are ready to assist. Fill out the form below, call us, or visit our showroom.

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Visit Our Showroom

2440 WI-33

Port Washington, WI 53074

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Showroom Hours

Mon – Fri: 9:00 AM – 5:00 PM Saturday: 10:00 AM – 2:00 PM Sunday: Closed

We respect your privacy. Your information will only be used to respond to your inquiry. One of our fireplace specialists will get back to you within 24 hours.

Common Questions

Frequently Asked

What types of fireplaces do you offer?

We offer a wide range of fireplace options including gas fireplaces, wood-burning fireplaces, electric fireplaces, and pellet stoves. As Wisconsin's largest fireplace showroom, we have extensive product selection to match any style and budget. Visit our showroom to explore all available options.

Do you provide professional installation services?

Yes! Our certified, experienced technicians handle professional fireplace installation for residential customers. We ensure every installation meets safety standards and manufacturer specifications. Contact us today to discuss your installation project.

What areas do you serve?

We primarily serve Southeastern Wisconsin, including Port Washington, Pewaukee, Greater Milwaukee, and surrounding communities. If you're unsure whether we service your area, please call us at (262) 377-0337 or fill out our contact form.

Do you offer fireplace maintenance and repair?

Absolutely. Our certified technicians provide comprehensive fireplace service, maintenance, and repair to keep your fireplace running safely and efficiently. Regular maintenance extends the life of your fireplace and ensures optimal performance.

How long has The Fire Factory been in business?

We've been a family-owned business since 1997, serving the Wisconsin community for over 25 years. Our experience, reputation, and BBB A+ accreditation demonstrate our commitment to quality and customer satisfaction.

Can I visit your showroom?

Yes! We'd love to have you visit our showroom at 2440 WI-33, Port Washington, WI 53074. We're open Monday–Friday 9:00 AM–5:00 PM and Saturday 10:00 AM–2:00 PM (Central Time). Our team is here to help you explore fireplace options in person.

How quickly will you respond to my inquiry?

We aim to respond to all inquiries within 24 hours. Fill out our contact form, call us at (262) 377-0337, or visit the showroom to speak with our team right away.

Do you offer outdoor living products?

Yes! In addition to fireplaces, we offer a variety of outdoor living solutions including fire pits, grills, outdoor kitchens, patio furniture, and more. Ask our team about creating the perfect outdoor living space for your home.

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Ready to Transform
Your Space?

Visit our Port Washington showroom to experience our collection firsthand, or schedule a personalized consultation with our fireplace experts.