Port Washington, Wisconsin
(262) 555-1234
Port Washington, Wisconsin
(262) 555-1234
At The Fire Factory, our people are our greatest asset. From our knowledgeable showroom staff to our certified installation technicians, every team member is dedicated to helping you find the perfect fireplace, spa, or outdoor living solution for your home.
25+
Years of Experience
100%
Certified Technicians
A+
BBB Rating
4.9★
Customer Rating
See what our customers say about our team's expertise and service.
"The team at The Fire Factory was incredibly knowledgeable and professional. They helped us choose the perfect fireplace and the installation was flawless."
"Working with their certified technicians gave us complete confidence. They explained everything clearly and treated us like family."
"The Fire Factory team's attention to detail and customer service is outstanding. They made the entire experience enjoyable and stress-free."
"From consultation to installation, our team provided exceptional service at every step. They truly care about customer satisfaction and it shows in their work."
Yes. All of our installation and service technicians are certified and trained to the highest industry standards. We maintain memberships with the HPBA (Hearth, Patio & Barbecue Association) and NARI to ensure our team stays current with best practices.
Our family-owned approach means we treat every customer like family. We combine 25+ years of experience with genuine care, ensuring you receive personalized attention and expert guidance throughout your fireplace or outdoor living journey.
Absolutely. Our team provides end-to-end service—from helping you select the perfect product in our showroom to professional installation and ongoing maintenance and repair services.
Contact us today via phone, email, or our website. Our team is available Monday–Friday, 9 AM–5 PM (CDT), and Saturday, 10 AM–2 PM. We're happy to answer questions and schedule a time that works for you.
We proudly serve Southeastern Wisconsin, including Port Washington, Pewaukee, Greater Milwaukee, and surrounding communities. Contact us to confirm service availability for your location.
Connect with our certified experts today and discover how we can help you create the perfect fireplace or outdoor living space.
123 Main Street
Port Washington, WI 53074
